What to Say When: A Realtor’s Guide to Tough Conversations
In this episode of Hustle Humbly, we dive into a realtor’s guide to tough conversations. Whether you’re dealing with buyers who want to see every house on the market, sellers who resist price reductions, or anyone who brings their mom’s outdated advice to the negotiation table—this episode gives you real, practical responses for all of it. If you’re tired of winging it or unsure how to navigate tricky client moments, this guide is for you. Get ready to build confidence and clarity in your conversations, without relying on a script.
Sellers: What to Say When They Push Back
We walk through how to handle common seller questions like:
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“Why hasn’t my house sold yet?”
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“Do I really need to declutter?”
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“Why can’t we do an open house every weekend?”
You’ll learn how to shift the focus from opinion to data, use strategic language around pricing, and deliver the facts without creating tension. We also explain how clutter impacts equity and why honesty (with a touch of humor) works best. As always, we want you to avoid overpromising and underdelivering.
Buyers: When They Want to See Everything or Ask About Safety
We also cover frequent buyer concerns, including:
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“Is this a safe neighborhood?”
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“Can we go see houses all over town?”
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“What do I offer in a multiple-offer situation?”
This realtor’s guide to tough conversations will help you keep your buyers focused, informed, and realistic. We talk about how to answer legal and ethical questions without crossing lines, how to maintain professional boundaries, and how to explain why writing love letters might not be the best idea.
Handling Inspections, Repair Requests, and Unsolicited Advice
From unrealistic repair requests to family members offering advice, we’ve seen it all. We share our favorite talking points and templates for these tough moments. You’ll learn how to stay grounded, protect your client relationships, and keep deals moving forward—even when opinions start flying. We also break down how to handle for-sale-by-owners and what to say when commissions or representation come into question.
Practical Tools You Can Use Today
We don’t just give you advice—we give you exact phrases you can start using right away. These aren’t scripts; they’re tools that keep you confident and in control during any client conversation. We also discuss how email templates, checklists, and simple pre-listing conversations can save you from drama later in the deal.
Final Thoughts
Being a realtor means navigating a lot of client expectations, emotions, and misinformation. But with the right communication strategies, you can guide clients through anything. Use this episode as your go-to realtor’s guide to tough conversations, and start owning your value like the professional you are.
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