When Clients Are Unhappy in Real Estate
It’s not if—it’s when. Every real estate agent will eventually face an unhappy client. Whether it’s last-minute repair issues, walk-through drama, or emotions running high, this episode tackles how to manage unhappy real estate clients while keeping your cool and your professionalism intact.
Alissa and Katy dive into real-life stories, offer scripts, and give you proven strategies to maintain trust even when clients feel frustrated. Learn how to set expectations early, listen without absorbing every complaint, and turn high-emotion moments into high-impact loyalty. You’ll even get tips on when to step in and cover minor issues yourself—plus how to use “pattern interrupt” and other smart tools to guide clients back to calm.
What you’ll learn:
- Why final walkthroughs and repairs cause friction—and what to do
- How to handle outside influences like parents or advisors
- What to say (and not say) when a client is venting
- When to use your “help fund” for a last-minute hero move
- The role of empathy, listening, and firm boundaries in tough situations
If you’ve ever had a client meltdown—or want to be ready for one—this is the episode for you. It’s real talk, with real strategies, to help you protect your sanity and your referrals.
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Submit your topic ideas and toasts to team@hustlehumblypodcast.com.
Music Credits:
“Straight A’s” by Connor Price
“The Good Life” by Summer Kennedy
“Be The One” by Matrika
