How to Deal with a Bad Agent: Navigating Difficult Real Estate Transactions

Realtors encounter all types of agents during their careers, and unfortunately, not all of them are easy to work with. Whether it’s poor communication, unethical practices, or plain negligence, knowing how to deal with a bad agent can save your sanity and keep your transactions on track.

Set Expectations and Maintain Boundaries

Success in challenging transactions starts with proactive communication. Establish expectations with the other agent early in the deal: response timelines, showing protocols, and communication preferences. When these aren’t respected, don’t be afraid to reinforce your boundaries politely but firmly. Templates and systems help relay expectations consistently and professionally.

Stay Calm with Combative or Unprofessional Agents

Rude or combative agents can derail a deal if you let emotions run the show. The key? Don’t engage in the chaos. Respond professionally, keep documentation in writing, and avoid reacting emotionally. As Katie and Alissa suggest in the episode, turn it into a game—kill them with kindness and stay in control of your mindset.

Dealing with Negligence and Missed Deadlines

If the agent on the other side disappears, misses repair deadlines, or sends incomplete offers, stay solution-oriented. Follow up consistently, loop in their broker when necessary, and communicate with your client honestly but tactfully. You can’t force someone to be competent, but you can document your efforts and take initiative when needed—sometimes even doing their job to protect your client.

Client-Facing Communication Matters

Even if you’re frustrated, avoid dragging clients into behind-the-scenes drama. Instead of “The other agent is awful,” try “I’m working on getting the information and will follow up shortly.” Keep your client focused on solutions, not problems.

Don’t Add to the Problem

Before labeling someone a bad agent, consider whether miscommunication or lack of systems on your end might be contributing to the friction. Are you preparing your clients properly? Are you being proactive with timelines and expectations?

Final Thoughts: Be the Agent Others Want to Work With

At the end of the day, dealing with a bad agent is part of the job—but it doesn’t have to derail your professionalism or peace of mind. Set boundaries, stay kind but firm, and focus on guiding your client to the closing table. Your reputation will thank you.

Want to improve your systems? Check out our free email and client communication templates to elevate your professional standards.

Links & Resources

• Free Trello Training for Realtors – Learn to manage your transactions with ease.
• Email Template Toolkit – Stop repeating yourself. Systematize your communication today.

Music Credits:
“Straight A’s” by Connor Price
“The Good Life” by Summer Kennedy
“Be The One” by Matrika